Game-changing Technology Is Not Enough

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But creating these game-changing solutions

is not enough. Even if you create the best technology in the world, unless people understand it and see how it will make a difference in their own lives, they will not use it, and it will falter in its potential to alter the future of the people it aims to help. Following "customer centricity" principles—listening to honest, unbiased customer feedback—is a good start. And having an education and training plan in place for technology adoption will prevent new technologies from gathering dust on a shelf.
At the Aspen Network of Development Entrepreneurs (ANDE), we are working with three different social enterprises in Kenya, Nigeria, and the Philippines that are using mobile technology to help improve the economic, educational, and health outcomes in their own communities. Despite differences in geography and focus areas, their experiences with enabling clients in low-resource settings to adopt technology were strikingly similar and yielded several lessons for other enterprises looking to deploy technology-based solutions to global development challenges.


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