NBN delay to 250,000 households a 'teething problem', minister says

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The government and Telstra have defended

NBN Co’s suspension of its rollout of the HFC network. About 250,000 households that were to receive the NBN over the next six months will now have to wait after the company halted the rollout of services through pay TV cables.
The news sparked complaints from Australians who were scheduled to get the new service, and commiserations from people who already had it but weren’t that impressed anyway.
On Monday the company said it was suspending the rollout of the hybrid fibre-coaxial (HFC) network, to “improve customer service”, conceding that “too many were not having the experience they deserve when connected”.
Five paragraphs into the press release, headed “NBN Co takes customer experience improvement program to new levels”, the company said all new orders for NBN over the HFC network would be paused while incremental field work was done to improve the service for current users.


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