Retail Is Investing in New Technology So That It Doesn't Die
"Whether you start from pure-play
The shift in consumer retail behavior means that same-store sales may not be the go-to metric for retailers over the next decade, she predicted. "You've almost got to take the customer journey from awareness to purchase to re-engagement and say, along that customer experience, as long as I keep her and keep her profitable wherever she buys, it doesn't matter." But once retailers embrace the need for digital investment, Burrows added, they want to move quickly and benchmark themselves against their competitors.